Topics of IT security have dominated the headlines, and the concerns are trickling down to small and midsized businesses. This includes CCR, a company located in Ontario, Canada. CCR’s primary focus is providing contamination control products domestically to pharmaceutical, medical device, and microelectronic manufacturers. As an ISO 9001:2008-certified organization, it is committed to continually improving its customer service while meeting or exceeding product quality criteria. CCR’s cleanroom division focuses on particle and microbiological control for clean-aseptic environments by offering a full line of sterile and non-sterile products. Its microelectronics division provides both particle and static control products for all classes of clean room that this industry demands.
As with many small organizations, CCR’s 25 employees wear many hats and carry many responsibilities to meet the expectations of customers. Its commitment to customer service requires everyone to be laser-focused, with great attention given to time management. This is especially true for General Manager Jason Wong. As one of the company’s strategic leaders, he carries many responsibilities, including IT. “We are a small organization and don’t have the resources or need for a full-time IT staff, Wong says. “I carry the responsibility for IT. I am IT at CCR, but by no means am I an IT pro. I rely on outside resources to help support our IT needs.”
Security has become a priority for CCR, as it is for most of us. Wong explains that the company has always been aware of the need for security and has invested for many years in antivirus software to help protect its systems. After going through many different security software providers over the years, CCR found itself on the Kaspersky platform two years ago, hoping to improve not only its protection level but also the customer service it received. “Kaspersky seemed complex when we first got it. I wasn’t sure if a non-technical guy was going to be able to properly manage it,” Wong says. When CCR purchased the software, it also purchased some training sessions, hoping that might point it in the right direction.
Kaspersky provides end users with training from certified trainers, who deliver knowledge ranging from fundamentals to advanced skills. Luckily for Wong, his first training session was scheduled with Eric Payne from SRC. “When I work with a new customer, I assess the level of knowledge the trainee has and spend time getting to know them as a person. This allows me to tailor the session to meet their needs,” Payne says. Wong agrees that this sets Payne apart from other trainers, who might have canned training styles and don’t assess the trainee’s skill level. “Eric delivers the information I need in non-tech talk,” Wong says.
After two years of running Kaspersky and numerous training sessions delivered by Payne, the relationship has evolved. Payne has become a security specialist and consultant to CCR. Their remote sessions cover everything from system upgrades and problem resolution to regular health checks. They often talk about security best practices that reach beyond endpoint security software. CCR has also engaged with the SRC sales team to purchase additional Kaspersky products, as well as making sure all its license renewals are coterminous. This has helped with management and simplified the renewal process.
CCR sees its investment in a security strategy as a way to keep its progressive company moving forward without interruptions. The investment in working with SCR pays dividends by allowing Wong to spend most of his time focused on core business functions and worrying less about the ins and outs of the Kaspersky software. Wong also knows the SRC is only a phone call away if he needs help.